SUNNYVALE, California – (BUSINESS WIRE) – Syllable today announced a $ 28 million Series B funding round to modernize customer service in the healthcare sector. The round was led by Oak HC / FT with the participation of the former investor Section 32 and is used to scale partnerships with health systems, to implement with payers and to grow the team.
Currently, most consumer-facing industries offer a digital customer service experience that is largely based on self-service options. Healthcare is different: eight out of nine people choose to contact their healthcare provider by phone. However, callers are often faced with long call hold times, endless transfers and dead ends. Syllable has developed an AI platform that answers every call in a hospital, enabling automated workflows and self-service options to help patients find and take the right next step in their healthcare journey. The platform seamlessly guides patients to an agent for situations that require a human touch for successful call handling.
“Syllable has created an enterprise assistant that modernizes the healthcare contact center and enhances the patient experience to be more convenient, reliable, and empathetic. This funding is an important milestone that will accelerate our progress in realizing this vision, ”said Kobus Jooste, CEO of Syllable.
Vig Chandramouli, Principal at Oak HC / FT, will join Syllable’s board of directors. “The healthcare customer experience lags almost every other industry, and Syllable is using technology to solve this problem. We are proud to support a company that shares our vision of customer-centric healthcare, and we are excited to work with the Syllable team to promote improved access to information and care for patients, “said Chandamouli.
In March 2020, Syllable launched a COVID-19 assistant, the first AI assistant available to help healthcare systems deliver automated solutions to cope with the sudden surge in patient inquiries related to the pandemic. Since its inception, the COVID-19 assistant has expanded to support vaccine distribution, including outbound voice and SMS campaigns.
About syllable
Syllable is an AI-powered healthcare services company that is transforming the way healthcare systems deliver customer service. Long call hold times, redirected or abandoned calls, and dead ends can all add to a frustrating patient experience and make quick access to vital care difficult. Syllable helps patients navigate their path to health with empathy, transparency, and intelligence the moment they request treatment by calling the phone or visiting a healthcare system website. Since 2017, Syllable’s solutions have been used by some of the largest and most respected healthcare providers in the United States. Learn more at sylable.ai.
About oak HC / FT
Established in 2014, Oak HC / FT is the leading venture growth equity fund investing in Healthcare Information & Services (“HC”) and Financial Services Technology (“FT”). With $ 3.3 billion in assets under management, we are focused on driving transformation in these industries by providing entrepreneurs and companies with strategic advice, board-level engagement, executing business plans, and access to our extensive network of industry leaders. Oak HC / FT is headquartered in Greenwich, CT with offices in Boston and San Francisco. Follow Oak HC / FT on Twitter, LinkedIn and Medium.
source https://dailyhealthynews.ca/syllable-raises-28-million-led-by-oak-hc-ft-to-transform-customer-service-in-healthcare/
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